Policies

PRIVACY POLICY:

We do not sell, share or store any customer information beyond what is needed for shipping and order communication. We will not e-mail you unless you have opted in.

CONTACT:

Please e-mail us with any questions, as we are always happy to help with your builds! We answer e-mails Monday-Friday via support@pwncnc.com If necessary we are available Monday-Thursday 9am-5pm CST via 479-480-4337 Know that telephone calls are best-effort to answer. We may be deep in a project or working very hard fulfilling orders.

SHIPPING POLICY:

We ship on business days. Orders placed after our mail pick-up will generally ship out on the following business day. PwnCNC is not responsible for shipping costs due to incorrect or incomplete addresses, so please double check your address when you order!
Also note that expedited shipping applies to the shipping company's services. A typical package taking 3-5 days will deliver faster... something like 1-3 days. Expedited shipping does not apply to how fast your order is fulfilled. We try our best when these orders come in but know you're paying extra to the shipping company not us.

SHIPPING DELAYS:

Most USA packages are delivered within 2-7 days shipping via USPS (US Post office) or UPS, but tracking scan updates and delivery times have been slowed substantially. Please note that pick-up scans have been reduced as well.

We are 100% at their mercy for packages arriving on time. Because of this, we do not guarantee package delivery times, and can't offer refunds on shipping due to a missed delivery expectation. We do not offer next-day service, as there's no guarantee it will arrive to you on time, due to our location and the nature of 3D printing.

All 3D printed items will need to be printed prior to shipping, depending on your color selection and product, this may delay your shipment up to a few days.

INTERNATIONAL SHIPPING + DUTIES/IMPORT:

We ship to nearly every country worldwide. Customers are 100% responsible for all Duty/VAT/Customs fees, so please check on your own countries policies for expected costs involved. We do not offer express services for international, due to the high cost and poor reliability.

International delivery times are generally between 2-5 weeks. Please expect longer shipping times during the coronavirus outbreak worldwide. We do not offer shipping time-frame guarantees, but do take 100% responsibility for your package arriving safely.

SPONSORSHIP:

Daniel is PASSIONATE about this hobby and our community. We will always consider sponsorships, if you have something interesting where we might be a good sponsor, please reach out to us support@pwncnc.com

RETURN POLICY:

You have 30 days to return any item from the date of shipping.
Item must be returned within the original packaging.
To qualify for return, the item must be returned unused and in the same condition that you received it.
Once received, we will inspect it... if approved we will issue a refund via your original form of payment. (Note that shipping fees are non-refundable.)
A 20% restocking fee may apply
You are responsible for shipping fees related to returning the item.

Please ship returns to the following items:

PwnCNC Returns
225 Grant Pl, STE C
Lowell, AR 72745
United States

Please e-mail us if you have questions, as we always want to make sure you're happy with your purchases!

WAREHOUSE + LOCAL PICKUP:

We've opened a warehouse here in beautiful Lowell, Arkansas. Nearly dead center of the continental United States. If you're ever around, feel free to drop by, but be sure to email us first in case we're otherwise occupied.

Local pickup at our warehouse is available with advance notice.

CUSTOM COLORS:

We're hoping to start offering a wider array of color options now that we're moving into a larger warehouse space. Stay tuned for more info.

EXTENDED REFUND POLICY (FOR INTERNATIONAL COMPLIANCE):

RETURNS

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@pwncnc.com. Please note that returns will need to be sent to the following address:
225 Grant Pl Suite C, Lowell Arkansas 72745, United States

If your return is accepted, you'll need to provide a return shipping label, but we'll provide clear instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at support@pwncnc.com

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@pwncnc.com.